jea7's Privacy Policy

1 Introduction & Scope

jea7 ("we", "our", "platform") operates a secure and reliable online casino and sports betting platform for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information when you use the jea7 website (https://jea7.lat) and related services ("services").

By using our services, you are informed of and consent to the terms described in this policy. This policy applies alongside the Terms & Conditions. If you disagree with any part of this policy, please stop using our services and contact our support team.

2 Information We Collect

When you create and manage an account on the jea7 platform, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification — the service is for individuals aged 21 and above only)
• Email address and mobile number
• National ID or passport details (for verification where applicable)
• Profile photo (optional)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit history
• Referral source and click-through data

2.4 Cookies & Similar Technologies

We use cookies, local storage, and similar technologies. These help keep your session active, save your preferences, and improve platform performance. You can manage cookies through your browser settings; however, disabling cookies may limit some features.

3 Purpose of Data Use

jea7 uses collected information for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transactions: To process deposits and withdrawals accurately and to prevent fraud.
• Customer Support: To respond to your questions, complaints, or requests promptly and effectively.
• Platform Improvement: To review user experience and improve new features and service quality.
• Responsible Gaming: To identify unusual betting patterns and intervene when necessary.
• Security & Compliance: To prevent unauthorized access, fraud, and legal violations.
• Communication: To send important service-related notifications, promotional offers (with your consent), and policy change notices.

4 Data Sharing Policy

jea7 never sells your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Payment Processors

Information required to complete transactions is shared with mobile financial service partners such as bKash, Nagad, Rocket, and Upay. These organizations are governed by their own privacy policies.

4.2 Technology Service Providers

Data may flow to organizations providing cloud hosting, data analytics, and security services, within the limits of contractual agreements. These providers operate under strict confidentiality obligations.

4.3 Legal Obligations

If disclosure of information is required by a court order, a regulatory authority's directive, or a legal process, we will do so in compliance with applicable law.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such cases, we will notify you in advance.

5 Data Security Measures

jea7 applies industry-standard technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers are carried out in an encrypted state via the HTTPS protocol.
• Encrypted Storage: Industry-standard encryption methods are used when storing sensitive information.
• Access Controls: Only authorized personnel can access data, and only as needed.
• Regular Security Reviews: Regular audits are conducted to identify and address vulnerabilities.
• Secure Payment Gateway: All financial transactions are completed within the payment partner's secure environment.

Please note that absolute security on the internet cannot be guaranteed. Keeping your account password private and avoiding logins from unfamiliar devices are important steps for your own security.

6 Data Retention Period

jea7 retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as legally required.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period due to legal obligations or dispute resolution needs.
• Financial Records: Transaction records may be retained for an extended period.
• Marketing Data: Processing is stopped immediately upon withdrawal of your consent.

7 User Rights

As a jea7 user, you have the following rights regarding your personal information:

• Right to Access: You may ask what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Restrict Processing: You may ask us to limit the use of your information for certain purposes.
• Right to Withdraw Consent: You may request to stop receiving marketing communications.
• Right to Lodge a Complaint: You may raise a complaint regarding data protection.

To exercise these rights, contact our support team at: [email protected]

8 Protection of Minors

jea7's services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors. If we have evidence that a minor has created an account, that account and all related information will be deleted immediately.

If you believe a minor has accessed our services, please let us know. We encourage parents to monitor their children's internet use and to use parental control software where necessary.

9 Third-Party Links & Services

Our platform may contain links to third-party websites. jea7 has no control over the privacy practices of these sites and is not responsible for them. You are advised to read their own privacy policies before visiting third-party sites.

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers are independent entities with their own data policies. Some data collected during gameplay may be processed in these providers' systems.

10 International Data Transfers

jea7 primarily serves users in Bangladesh. However, data may be stored or processed on servers located in other countries for the purposes of operating our services. In such cases, we ensure that appropriate safeguards are in place and that data protection standards are maintained.

11 Marketing Communications & Consent Management

If you agree to receive promotional emails or notifications, we will contact you with offers and updates. You may withdraw this consent at any time:

• Via the unsubscribe link at the bottom of each marketing email.
• By changing your notification preferences in account settings.
• By sending a request directly to [email protected].

Even if you withdraw marketing consent, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.

12 Policy Changes & Updates

jea7 may review and update this privacy policy from time to time. If changes are made, we will:

• Post a prominent notice on the website.
• Send a notification to your registered email for significant changes.
• Update the "last updated" date at the top of the policy.

Continued use of the services after changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: 24/7 — available in Bengali and English

We take all privacy-related requests seriously and aim to respond as promptly as possible.